Frequently Asked Questions

What size cakes do you offer? Sweet Elise offers 2 cake sizes. Our Large cake is baked in a 10" (12-cup) Bundt pan. A Small Sweet Elise cake is baked in an 8" (6-cup) Bundt pan.

How many servings can I get from each cake? On average our small European Pound Cake serves 4-8. It's perfect for a couple or small family. Our large European Pound Cake serves 10-14. It's perfect for a family or small office. Keep in mind leftovers can be frozen, so it's often more economical to purchase a large. Our heart-shaped European Pound Cake serves 10-12.

Can Sweet Elise Cakes be stored in the freezer? Yes. You can easily keep a Sweet Elise cake for up to 3 months in the freezer. We include storing instructions with every cake order. But in short, when freezing, be sure to wrap your cake tightly to prevent freezer burn or from other food flavors/smells sneaking into your treasured cake. In addition, your Pound Cake will stay fresh 7-10 days. It should be stored at room temperature in an airtight container, not in the refrigerator.

Do any of your products contain nuts? Some do, some do not. However, our cakes are baked in a facility where nut products might be stored. Likewise with our truffles.

Who makes your delicious gourmet dessert toppings? Can I order an extra jar or two? We agree. Our dessert toppings are extraordinary. We feature Bella Cucina. They have won many culinary awards. You may order as many jars as you'd like. Because of the added weight, additional shipping fees will apply. Buon Appetito!

Do you offer discounts? Yes. Sweet Elise will work with you individually when you're placing large orders. 

Can I order extra sets of your designer dishware? Yes. Visit our "a la carte" section where you can purchase dishware and serving pieces.

Can I ask for specific flowers and/or colors? Sweet Elise flowers are arranged by a professional floral designer using only the highest quality flowers. With enough notice we can customize almost any package for you. Custom orders may incur an additional fee.

Where can I ship a Sweet Elise package? Sweet Elise ships to any home or office in the United States. We cannot ship to P.O. Boxes or any kind of military base. Please order by phone when shipping to Alaska and Hawaii, as extra fees may apply. Please be sure to provide us with all necessary address/shipping information including office, suite or apartment number. Unfortunately we cannot be responsible for delayed packages if we are not provided with all necessary address/shipping information.

Are you having your package delivered to a business? Many times, larger businesses have a central mailroom. Most likely, this is where your package will be delivered even if you specified a floor or suite number. This is a policy mandated by the business and cannot be altered by us or the carrier. It is your responsibility to notify the recipient that they are about to receive a very special package and they should let their mailroom know that they are expecting a "Perishable" package.

Return Policy: At Sweet Elise, we know that having you as a happy, satisfied customer is what will keep you coming back...and we hope that is what will remind you to refer us to others. If you, the purchaser, are not satisfied, please call or email us within 5 business days. We will work with you to make it right by either replacing the portion of the package that was unsatisfactory or by issuing you a refund for that portion of the package. For your convenience, we list the dimensions, serving size and notification of nuts in our products. Therefore, we cannot issue refunds if you realize AFTER your package arrives that it is too small, too large, contains nuts, etc. (Please assume all truffle products have either been prepared near nuts or contain them.)

Damage claims: FedEx requires that all Sweet Elise packaging and it's contents be saved until a claim is satisfied. If anything was damaged during shipping, please call us within 2 (business) days of delivery.

What if I need to make a change to my order? Most changes are easy to make. All we ask is 2 (business) days notice. Last minute changes cannot always be accommodated. However, we will bend over backwards to try to make it happen for you.